Office of Emergency Services Annual Report 2023-2024
EXECUTIVE SUMMARY
Background and Overview. San Francisco State University’s Office of Emergency Services (OES) was created as an independent department in early 2020 following a CSU Audit of Executive Order 1056. AY 23-24 was the second full Academic Year in which the Office of Emergency Services operated in its new and intended capacity. AY 22-23 was largely focused on addressing gaps and audit findings from the 2019 CSU Audit. AY 23-24 was much more about expanding, improving, and visioning medium- and long-term projects.
Highlights from AY 23-24 include the expansion of our relationships with the City and County of San Francisco (CCSF) and other partners; launching a Stop the Bleed training program on campus; establishing more formalized processes and procedures for our Emergency Operations Center (EOC); and adding an AmeriCorps CERC position to our team.
Emergency Response and Improvement Plans. The EOC activated 5 times during FY 23-24:
· September 19, 2023: Power outage
· January 04, 2024: Water outage
· January 16, 2024: Power outage
· March 8, 2024: Water outage
· April 29 - May 20, 2024: Protests & encampment
Following each activation, a timely debrief was conducted resulting in an After-Action Report (AAR) to be shared with stakeholders. The goal is that each emergency result in process improvement; to that end, each AAR included an Improvement Plan with action items resulting in tangible improvements. Examples of these programmatic improvements include the creation of a Water Outage Playbook, update to the Emergency Operations Plan draft, and addition of Incident Updates to the OES website.
Relationships.
Underlying all the work of OES is a commitment to developing and maintaining strong relationships with on-campus stakeholders, neighbors, and City and State partners. In addition to the relationships built in 2022-2023, this academic year saw an increase in our participation in City and community projects. OES has served on the City and County of San Francisco EOP Community Advisory Committee; participated in Family Assistance Center (FAC) Planning with SF Department of Emergency Management (SFDEM) and other City partners; and supported in the development of the City’s Community Support Annex. These relationships have increased the mutual understanding of CCSF and SF State emergency plans and directly impact our campus’s ability to respond and recover from emergencies.